Shipping Policy

Effective Date: January 17, 2025

At Pearl Glimmer, we are dedicated to delivering your accessories with efficiency and care. This Shipping Policy outlines the details about how we process and ship your orders, as well as the available shipping methods and delivery times. By placing an order on our website, you agree to the terms and conditions outlined in this policy.

1. Shipping Locations

We currently offer domestic shipping within the United States. Unfortunately, we do not offer international shipping at this time. Please check back periodically for updates regarding international shipping.

2. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days of the order being placed. Business days are Monday through Friday, excluding holidays.

  • Order Confirmation: After you place your order, you will receive an email confirming the order details. Once your order has shipped, you will receive another email with tracking information.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. The following shipping methods are available:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Cost: Calculated at checkout

  • Overnight Shipping:

    • Estimated delivery time: 1 business day
    • Cost: Calculated at checkout

Please note that delivery times are estimated and can vary depending on factors such as carrier delays, weather conditions, or other unforeseen events.

4. Shipping Rates

Shipping costs are calculated based on the size, weight, and destination of your order. You will see the exact shipping charges during the checkout process before finalizing your order.

  • Free Standard Shipping: Available for orders over $100 (within the U.S. only).

  • Flat-rate Shipping: Available for orders under $100. The rate will be displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. You can use the tracking number provided to monitor the status of your package.

If you have not received tracking information, please check your spam folder or contact us at contact@pearlglimmer.com for assistance.

6. Shipping Delays

While we make every effort to ensure timely delivery, there are circumstances beyond our control that may cause delays, including:

  • Severe weather conditions
  • Carrier delays
  • High order volumes during holidays or special promotions
  • Unforeseen supply chain disruptions

If your order experiences a significant delay, we will notify you promptly.

7. Incorrect Shipping Information

Please ensure that the shipping address you provide is accurate and complete when placing your order. Pearl Glimmer is not responsible for any delays or issues caused by incorrect or incomplete shipping information.

If you realize there is an error with your shipping details after placing your order, please contact us immediately at contact@pearlglimmer.com. We will do our best to update your shipping details before the order is dispatched.

8. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and provide a solution, which may include sending a replacement or issuing a refund.

  • Lost Packages: If the package is confirmed as lost by the carrier, we will either reship your order or offer a refund.

  • Damaged Items: If your items arrive damaged, please take photos of the damage and email them to us along with your order number. We will assist you in arranging a replacement or refund.

9. Returns Due to Shipping Issues

If your order is lost, damaged, or incorrect due to shipping issues, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or request a replacement.

10. Contact Us

If you have any questions or concerns about shipping, please contact us:

Pearl Glimmer
864 Alta Loma Dr,
South San Francisco, California,
United States

Phone: (302) 540-0713
Email: contact@pearlglimmer.com
Website: pearlglimmer.com

Thank you for choosing Pearl Glimmer! We are committed to providing you with a reliable and efficient shipping experience. Should you have any questions or need assistance, our customer support team is here to help.