Refund and Return Policy
Effective Date: January 17, 2025
At Pearl Glimmer, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy. Please read the details below to understand your rights and the process for returning items.
1. Eligibility for Return
To be eligible for a return:
- The item must be in its original condition, unused, and in the same packaging as it was when you received it.
- You must initiate the return within 30 days from the date of purchase.
- You must provide proof of purchase (order number or receipt) with your return request.
Non-returnable items include:
- Items that are personalized or custom-made.
- Gift cards or any items marked as final sale at the time of purchase.
- Opened or used jewelry or accessories for hygiene reasons.
2. How to Initiate a Return
To start a return, please follow these steps:
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Contact Us: Email us at contact@pearlglimmer.com or call (302) 540-0713 within 30 days of receiving your order. Include your order number and the reason for the return.
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Return Instructions: Once we receive your request, we will provide return instructions and the return shipping address.
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Return Shipping: Customers are responsible for paying the shipping costs for returning the item unless the return is due to a mistake on our part (e.g., defective or incorrect items). Shipping costs are non-refundable.
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Packaging: Please pack the returned items securely to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
3. Refunds
- Processing Time: Once we receive the returned item, it will be inspected. Refunds will be issued to the original payment method within 5-7 business days after approval.
- Partial Refunds: If the item is returned in a condition that shows signs of damage or wear, a partial refund may be issued, depending on the extent of the damage.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the replacement item.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at contact@pearlglimmer.com or (302) 540-0713. We will provide you with a prepaid return label and a full refund, including return shipping costs.
6. Damaged Items During Shipping
If your item arrives damaged, please contact us within 7 days of receiving the item. Provide photos of the damaged item, along with the packaging, and we will assist you in getting a replacement or refund.
7. Refund Method
Refunds will be issued to the original payment method used during the purchase. If you paid via credit card, the refund will appear on your statement within 5-7 business days, depending on your card issuer.
8. Contact Information
If you have any questions or need assistance with a return or refund, please do not hesitate to contact us:
- Email: contact@pearlglimmer.com
- Phone: (302) 540-0713
- Address: 864 Alta Loma Dr, South San Francisco, California, United States
We appreciate your business and will work to ensure that your shopping experience with Pearl Glimmer is as smooth as possible. Thank you for shopping with us!
